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Privacy Policy

Last updated: January 2025

Dubai Agent OS ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, subscribe to our services, or interact with us through any channel including Telegram. Please read this policy carefully.

1. Information We Collect

Personal Information You Provide: When you subscribe, contact us, or interact with our services, we may collect the following personal information:

  • Full name
  • Email address
  • Phone number
  • Telegram username
  • Payment information (processed securely by our payment service provider)
  • Any additional information you voluntarily provide through contact forms or communications

Automatically Collected Information: When you visit our website, we may automatically collect certain information about your device and usage, including:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent
  • Referring website addresses
  • Device identifiers

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and manage your subscription
  • To grant and manage access to private Telegram channels
  • To process payments through our designated payment service provider
  • To communicate with you regarding your subscription, updates, and service changes
  • To respond to your enquiries and support requests
  • To send marketing communications about our services (with your consent)
  • To improve and optimise our website and services
  • To protect against fraudulent or unauthorised activity
  • To comply with legal obligations

3. Payment Processing

We use third-party payment service providers to process subscription payments. When you make a payment, your financial information (such as credit card details) is transmitted directly to and processed by our payment service provider in accordance with their own security standards and privacy policies. We do not store your full payment card details on our servers.

Our payment service provider processes data in compliance with applicable payment industry security standards (PCI-DSS). We encourage you to review the privacy policy of our payment service provider for further information on how your payment data is handled.

4. Telegram Access

Our services are delivered via private Telegram channels. To provide access, we require your Telegram username. Please note:

  • Your Telegram username is used solely for the purpose of granting and managing channel access
  • We do not access, monitor, or store your private Telegram messages or personal Telegram data beyond what is necessary for service delivery
  • Telegram has its own privacy policy and data handling practices. We encourage you to review Telegram's privacy policy for information on how Telegram processes your data
  • Upon subscription cancellation or termination, your access to private channels will be revoked

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and understand user behaviour. Types of cookies we may use include:

  • Essential Cookies: Required for basic website functionality
  • Analytics Cookies: Help us understand how visitors interact with our website
  • Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness

You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of our website.

6. Marketing Communications

With your consent, we may send you marketing communications about our services, new features, promotional offers, and related information via email or Telegram. You may opt out of marketing communications at any time by:

  • Clicking the unsubscribe link in any marketing email
  • Contacting us directly via the Contact page
  • Notifying us via Telegram

Please note that even if you opt out of marketing communications, we may still send you transactional messages relating to your subscription (such as payment confirmations, access notifications, and service updates).

7. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

  • Payment Processors: To process subscription payments
  • Service Providers: Third-party providers who assist in operating our website and services (subject to confidentiality obligations)
  • Legal Requirements: When required by law, regulation, legal process, or governmental request
  • Business Protection: To protect the rights, property, or safety of Dubai Agent OS, our subscribers, or others

8. Data Retention

We retain your personal information for as long as your subscription is active and for a reasonable period thereafter for record-keeping, legal, and legitimate business purposes. If you cancel your subscription, we will retain your information as required by law and for a reasonable period to manage any residual matters.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

10. Data Protection Compliance

We are committed to handling your personal information in compliance with applicable data protection laws and regulations, including but not limited to the data protection regulations of the United Arab Emirates and any applicable international data protection standards.

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information (subject to legal and contractual obligations)
  • Object to or restrict certain processing of your information
  • Withdraw consent for marketing communications

To exercise any of these rights, please contact us via the Contact page.

11. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.

12. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from anyone under 18 years of age. If we become aware that we have collected personal information from a minor, we will take steps to delete that information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Continued use of our services after any changes constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions about this Privacy Policy or our data handling practices, please contact us via the Contact page on this website.

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